Privacy Policy
Family History Films Ltd
Who we are
Family History Films produces privately commissioned documentary films and books that preserve family history.
We are committed to protecting your privacy and handling personal information responsibly. This policy explains how we collect and use personal data when you interact with our website or contact us.
Enquiries about family history are often personal and sensitive. We therefore handle any personal information shared with us with care, discretion, and respect for confidentiality.
Information we collect
We may collect limited personal information when you interact with our website.
Information you provide
If you contact us through our website or by email, we may collect:
your name
your email address
any information you choose to include in your message
We use this information only to respond to your enquiry or provide information about our services.
Website usage information
When you visit our website we may collect anonymous information about how the site is used. This helps us understand how visitors interact with the website and improve the experience.
Cookies
Cookies are small text files stored on your device when you visit a website.
Our website uses first-party cookies to ensure the website functions properly and to help us understand how visitors use the site.
These cookies help the website function properly and allow us to understand how visitors use the site.
Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics collects information such as:
which pages are visited
how long visitors spend on the site
general geographic region of visitors
how visitors arrive at the website
This information is used only to understand website usage and improve the site. It is processed in a way that does not identify individual visitors, and we do not attempt to identify anyone from this data.
You can learn more about how Google uses information collected from sites that use its services here:
https://policies.google.com/technologies/partner-sites
Marketing and Professional Communications
From time to time we may send information about our services to contacts where we believe there may be a genuine interest
Recipients may opt out of receiving marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly at sue@myfamilyhistoryfilm.com.
Service providers
We use a small number of trusted service providers to operate our website and manage our communications. These may include website analytics services and secure cloud-based systems used to manage enquiries and contact records.
These providers process information only on our behalf and only for the purposes of providing their services to us.
We do not sell, rent or trade personal information with third parties for marketing purposes.
Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect personal data.
How long we keep your data
We retain contact details based on our legitimate interest in maintaining professional connections, taking into account the long-term and intergenerational nature of the services we provide.
Given the nature of our work, which often involves long-term and intergenerational storytelling, engagement may occur over extended periods of time.
We periodically review our contact database and will stop processing personal data where:
an individual asks us to stop
an email address becomes inactive or invalid
we determine the contact is no longer relevant
Your rights
Under the UK General Data Protection Regulation, you have the right to:
request access to the personal data we hold about you
request correction of inaccurate information
request deletion of your personal data
object to the use of your data for marketing
Contact
If you would like to access, correct or delete your personal information, please contact:
Sue Tait
Email: sue@myfamilyhistoryfilm.com
Complaints
If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office, the UK authority responsible for data protection.
Updates to this policy
We review this privacy policy periodically to ensure it remains accurate and up to date.
Last updated: March 2026